Terms of Service

CoreFix provides online fitness coaching: training plans, and at the Elite tier nutrition plans and direct contact with your coach, delivered through this website. Plans are written for you by a human coach based on the information you provide.

CoreFix is not a medical service. Your coach is not your doctor, and nothing here is medical advice, diagnosis or treatment.

Exercise and dietary change carry real risk of injury or harm. Before starting any plan you get from us, consult a doctor, especially if you are pregnant, have a heart condition, an injury, a chronic illness, an eating disorder, or take medication.

You take part at your own risk. Stop immediately and seek medical help if you feel pain, dizziness or shortness of breath. You are responsible for judging what is safe for your body on the day, and for telling us about any condition that affects what you should be doing.

The plans we write depend entirely on the accuracy of what you tell us. If your details are wrong or out of date, the plan may be unsuitable.

We do not promise any specific result. Outcomes depend on your effort, consistency, genetics, health, sleep, stress and much else outside our control. Nothing on this site should be read as a guarantee of weight loss, muscle gain or any other outcome.

You must be at least 16 to hold an account, and you must give accurate details and keep them current. You are responsible for what happens under your login, so keep your password to yourself — we recommend enabling two-factor authentication. Tell us promptly if you think someone else has access.

One person per account. Accounts are not transferable.

Memberships are sold in fixed terms — currently two weeks, one month, three months and six months — at the Basic or Elite tier. Prices are shown in NZD on the pricing page and are the ones charged at checkout.

Memberships do not auto-renew. We do not store your card or bill you again automatically. When a term ends, access to tier features stops until you choose to buy another term. We will email you before your membership expires.

Card payments are handled by Stripe or PayPal. If you pay by bank transfer, access begins once the coach has reviewed and approved your payment proof, which is a manual step and not instant.

We may change prices at any time, but a change never affects a term you have already paid for.

Refunds are covered by our Refund Policy, which forms part of these terms. Your rights under the New Zealand Consumer Guarantees Act are not affected by anything in these terms.

The plans, recipes, videos, articles and other material we provide remain ours. Your membership is a personal licence to use them for your own training while your membership is active. You may not resell, republish, share or redistribute them, including passing your plan to someone else or posting it publicly.

Anything you upload — payment proofs, progress notes, messages, review text — remains yours. You give us permission to store and use it to run the service. If you publish a review, you allow us to display it on the site under the name you gave.

Don’t do these things:

• Share your account, or use someone else’s.
• Copy, scrape or redistribute plans or content.
• Attempt to break, overload or probe the security of the service.
• Upload anything unlawful, abusive, or that infringes another person’s rights.
• Abuse or harass the coach or other users.

You can delete your account at any time from Profile → Security. Deleting your account does not by itself entitle you to a refund of an unused term — see the Refund Policy.

We may suspend or close an account that breaches these terms, that is used fraudulently, or where a payment is reversed. Where a closure is our decision and you have not breached these terms, we will refund the unused portion of your term.

To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability for any claim is limited to what you paid us in the twelve months before it arose. We do not exclude liability for death or personal injury caused by our negligence, for fraud, or anything else that cannot lawfully be excluded.

If you use CoreFix as a consumer in New Zealand, the Consumer Guarantees Act gives you rights that these terms cannot take away. If you acquire the service for business purposes, the Consumer Guarantees Act does not apply.

We aim to keep CoreFix running but do not guarantee uninterrupted access. The service may be unavailable for maintenance, or because of failures at providers we depend on. We may change or discontinue features; if we withdraw something central to a tier during a term you have paid for, you may ask for a pro-rata refund.

These terms are governed by New Zealand law, and the New Zealand courts have non-exclusive jurisdiction over any dispute. Before starting a formal dispute, please email us — most things are quicker to fix directly.

CoreFix, New Zealand — corefix2801@gmail.com