Refund Policy

If you have not yet received a plan, you can ask for a full refund within 14 days of buying a membership. Just email us — you do not need to give a reason.

Once a personalised plan has been written and delivered to you, the work has been done and that plan cannot be returned, so this no-questions window closes. The sections below still apply.

You get a full refund if we do not provide what your tier promised — for example, your plan never arrives, or Elite chat and nutrition planning are unavailable for a meaningful part of your term.

Where a term was partly delivered, we refund the unused portion on a pro-rata basis.

If injury, illness, pregnancy or another medical reason stops you training, contact us. We will normally pause your membership and give the remaining time back when you return, which usually suits people better than a refund. If you would rather have the money, we will refund the unused portion. We may ask for confirmation from a medical professional for longer pauses.

• You bought a plan, received it, and simply did not follow it.
• You did not get the result you hoped for. We never promise a specific outcome.
• Your account was closed because you breached the Terms of Service.
• You are past the end of a term that was delivered as described.

Deleting your account does not automatically refund an unused term — ask us first if you want a refund, then delete.

Email corefix2801@gmail.com from the address on your account, and tell us which membership you bought, roughly when, and what went wrong. That is all we need to find the payment.

We aim to respond within 5 working days. Approved refunds go back to the original payment method — we cannot send a refund anywhere else. Your bank or PayPal usually takes a further 5–10 working days to post it.

Refunds are issued in NZD. If your card was billed in another currency, the amount you receive can differ slightly because exchange rates move; that difference is your bank’s, not a deduction by us.

If you paid by bank transfer and uploaded a payment screenshot, refunds are returned to the account the payment came from. We may need your bank details to do it, and we delete them once the refund is sent.

If something has gone wrong, please email us before raising a chargeback with your bank. A chargeback takes weeks and freezes the account while it runs; we can usually resolve the problem in days.

This policy sits alongside your statutory rights, it does not replace them. Under the New Zealand Consumer Guarantees Act, services must be provided with reasonable care and skill and be fit for purpose. Where they are not, you are entitled to a remedy regardless of anything written here.